No additional fees are needed to use the mWell ECG Ring. You only need to have an account on the mWell app, which is also free from the App Store or Play Store.

Yes. Aside from the ECG feature, the ring is also able to track heart rate, blood oxygen, and light, deep, and REM sleep.

The presence of pacemakers or ICDs in the body can lead to inconclusive results. Therefore, using the ECG Ring is not recommended.

The ECG Ring and its readings do not replace medical-grade ECGs in hospitals or clinics, nor doctor consultations or professional medical advice. Please consult with a qualified medical professional for accurate diagnosis.

To keep your ECG Ring in good working condition, follow these troubleshooting steps:

• Charge your ECG Ring at least once a month
  
• Avoid submerging it in water or exposing it to high temperatures for prolonged periods of time
  
• Ensure that Bluetooth is enabled on your phone
  
• Check that the ring is at least 30% charged
  
• Restart both your mWell app and your phone
  
• Make sure that you are following the pairing instructions correctly
  

Contact mWell Support if issues persist.

It’s important to note that ECG readings are not diagnoses. Instead, they provide insights on your wellness journey and are ideal for easy monitoring of the heart’s electrical activity.

The ECG Ring is limited only to detecting:

• Normal Heart Rhythm (normal, steady, regular heartbeat pattern)
  
• Irregular Heart Rhythm (irregular heartbeat patterns that may indicate underlying heart conditions)
  
• High or Low Heart Rate (may be due to various factors)
  

For more specific medical advice, please consult with a qualified healthcare professional.

The ECG Ring and mWell app are not designed to detect medical emergencies such as heart attacks.

If you feel any symptoms such as difficulty breathing, chest pain, dizziness, or shortness of breath, please seek emergency medical help.

An Inconclusive result means your heart rate cannot be determined due to low skin contact with the ring or unnecessary movements during recording.

A Poor result indicates a technical issue, not a health issue—for example, the ring doesn’t fit properly, or your skin is too dry or too moist.

If either happens, please address these issues and try again.

This type of irregularity may indicate underlying heart conditions or other health issues. If this result appears, it’s best to consult with a medical professional.

A high heart rate could be due to exercise or physical activity, caffeine, or excitement, as well as dehydration, fever, or anxiety.

If none of these apply and you are still getting a high heart rate, it’s best to consult with a medical professional.

A low heart rate is normal for athletes or for people who are asleep or deeply relaxed.

However, if you feel dizzy, fatigued, or faint, or if this happens consistently, it’s best to consult with a medical professional.

For as long as you have your mWell account and it is synced with the ECG Ring, you will be able to access your ECG recordings.